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Queen Bubbles Bee My course

Refund Policy

Effective date: September 25, 2026 (replaces the earlier version dated September 15, 2026)
Business: Queen Bubbles Bee, a sole proprietorship (DBA) operating in Florida
Website: queenbubblesbee.com
Mailing address: PO Box 16702, Jacksonville, FL 32245, United States

The short version

Money comes back to you in two situations. Anything that arrives damaged gets replaced. Everything else is a final sale.

  1. We made a mistake with the charge. Charged you twice, charged the wrong amount, charged you for something you never ordered — anything of that kind. We refund it, and if it's a close call we refund it anyway.
  2. We can't ship your merch in the time we quoted. We'll email you with a new date, and you can accept it or cancel that order for a full refund of what you paid, back to the way you paid.
  3. And that is the whole list. Apart from those two, all sales are final: the full course, the Adaptive Path on its own, the Active + Seated upgrade, group packs (including seats nobody ever uses), and merch.

Separately — and this is a promise, not a loophole — if merch arrives damaged, misprinted, or wrong, we replace it free. Tell us within 30 days of delivery and send a photo. That is a replacement rather than a refund, and you don't need to send the original back unless we ask.

A change of mind is not a mistake with the charge. If the charge matched what you asked to buy, the sale stands, even if you wish afterward that you hadn't bought it.

Trouble getting into the course? That's a delivery problem, not a refund request, and we'll fix it.

1. When money comes back to you

This is the whole rule, in one place, so you don't have to hunt for it.

Way one: we made a mistake with the charge

If something went wrong on our side with the charge itself, we make it right and send your money back. That covers:

  • You were charged twice for the same thing — whichever side the second charge came from.
  • You were charged the wrong amount.
  • You were charged for something you never ordered.
  • A payment looked like it failed, you tried again, and both attempts went through.
  • You bought the Adaptive Path and then bought the full course, which already includes the Adaptive Path. We refund the Adaptive Path.
  • Anything else of that kind. We can't list every way a charge can go wrong, and we're not going to pretend we can. If the charge doesn't match what you actually asked to buy, this covers it.

Which way we decide when it isn't clear: in your favor. If we can't tell whether a charge was a mistake, we treat it as one and refund it. We would far rather give back money that turned out to be ours than keep money you never meant to spend.

What this is not. A charge that matched what you asked to buy is not a mistake with the charge. The simple test, and it is the same test we use ourselves: a billing mistake on our side is refunded; a change of mind is not. Section 4 lists what “a change of mind” means in practice.

How to ask, and how long it takes. Email support@queenbubblesbee.com with the date and the amount of the charge and the email address you used at checkout. (Please don't send us your card number — we don't need it, and we can't read it anyway.) We'll reply within 3 business days. Once we agree it was a billing mistake, we send the refund back to your original payment method within 5 business days; your bank or card issuer may take a few days more to show it. If you've already asked your bank to look into it, just tell us — we'd rather sort it out with you directly, and it's faster.

Way two: we can't ship your merch in the time we quoted

If we can't ship your order in the time stated in section 3, we'll email you, tell you the new shipping date, and give you the choice: accept the new date, or cancel that order for a full refund of what you paid, back to your original payment method. If you cancel, we send that refund within seven business days. It is a refund in money, returned the way you paid — not store credit, not a voucher, and not a replacement. If we can't reach you for an answer, we cancel the order and refund you.

Way three: there isn't one

Outside those two situations, we do not offer refunds, credits, or exchanges. What that means for the course, for group packs, and for merch is spelled out in sections 2, 3 and 4.

And alongside them, the replacement promise

Merch that arrives damaged, misprinted, or wrong gets replaced free. That isn't a grudging exception to the rule above — it's a promise we make on purpose, and it sits next to the two refund situations rather than competing with them. A replacement puts the right item in your hands, which is what you wanted in the first place. The full terms are in section 3 under Limited Warranty.

2. Digital Products: the Course, the Adaptive Path, and Group Packs

We sell four one-time digital purchases:

  • The full Mindful Bubble Breaks course, with all three paths (Active, Seated, and Adaptive)
  • The Adaptive Path only ("Mindful Your Way")
  • The Active + Seated upgrade for Adaptive Path owners ($20), which adds the Active and Seated paths
  • Group packs of 5 or more seats of the full course, delivered as single-use access codes

Each one is delivered online right after payment.

Apart from a mistake with the charge (section 1), all digital purchases are final. We do not offer refunds, credits, or exchanges for the course, the Adaptive Path, the upgrade, or group packs once the purchase is complete.

This includes situations where:

  • You changed your mind after purchase
  • You didn't have time to start or finish the course
  • You're unsatisfied with the content
  • Some or all of the codes in a group pack are never shared, never redeemed, or lost

Billing mistakes are the exception, and they are refunded. If you were charged twice, charged the wrong amount, or bought the Adaptive Path and then bought the full course that already includes it, that is section 1 and we'll send your money back. Write to support@queenbubblesbee.com.

Why the rest is final. A digital course is unlocked the moment you pay. There's no way to "return" lessons you've already been able to open the way a physical item can be shipped back. Because of that, and because each price is a simple one-time purchase, we don't offer refunds on digital products for a change of heart. We want this to be clear before you buy, not a surprise afterward.

Group packs. The person who buys a group pack is responsible for sharing the codes with their group. Seats that go unused, codes that are lost, and codes given to someone who never redeems them are not refundable. The group license terms are in our Terms of Service.

Access problems are fixed, not refunded. If you paid but never received your access link or codes, your course link stopped working, or a code you were given won't redeem, email us at support@queenbubblesbee.com and we'll sort out your access.

3. Merchandise: How Long It Takes, and Our Limited Warranty

All Queen Bubbles Bee merchandise (apparel, accessories, and other printed goods) is made to order by our print-on-demand partner, Printful. Nothing is kept in inventory; each item is printed just for your order. We ship to the United States and Puerto Rico only.

How long your order takes

Most orders are printed and handed to the carrier within 2 to 7 business days of your purchase, and we will ship every order within 30 days of your purchase. How long it takes to reach you after that depends on the carrier and your address.

If we can't ship it in time

If we can't ship your order in the time above, we'll email you, tell you the new shipping date, and give you the choice: accept the new date, or cancel that order for a full refund of what you paid, back to your original payment method. If you cancel, we send that refund within seven business days. It is a refund in money, returned the way you paid — not store credit, not a voucher, and not a replacement. If we can't reach you for an answer, we cancel the order and refund you.

Everything else is a final sale

Apart from the two situations in section 1 — a mistake with the charge, and an order we can't ship in time — all merch sales are final. We do not offer refunds, returns, or exchanges, including for:

  • The wrong size ordered (please check the size chart on the product page before ordering)
  • A change of mind
  • Colors that look slightly different in person than on your screen (screens vary)

Limited Warranty

If an item arrives damaged, misprinted, or wrong, we'll replace it for free. We mean that as a promise: you should not end up with a ruined shirt because a box got crushed on its way to you. This is a replacement rather than a refund, and it covers an item that:

  • Arrives damaged or defective
  • Is misprinted (for example, a print that is smeared, crooked, or incomplete)
  • Is wrong (a different item, size, color, or design from what you ordered)

How to request a replacement:

  1. Email support@queenbubblesbee.com within 30 days of the delivery date shown in your shipping confirmation.
  2. Include your order number and at least one clear photo of the problem. If the damage looks shipping-related, add a photo of the shipping label or packaging.
  3. Once we confirm the problem, we'll send a replacement of the same item at no cost to you, shipping included. If that exact item is no longer available, we'll replace it with a comparable item.

We'll answer a replacement request within 10 business days.

You don't need to send the original item back unless we ask. Requests made after the 30-day window, or without a photo, may not qualify, because our print partner's claims process requires timely reports with photos.

You can have a copy of these warranty terms in writing, free, whenever you want one — before you buy or after. Email queenbee@queenbubblesbee.com and we'll send it.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so any such limitation in our Terms of Service may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

4. What “a change of mind” means, and why it's still final

We'd rather say this plainly than leave you guessing. These are not refundable, and this policy is not a satisfaction guarantee:

  • You changed your mind after buying
  • You didn't start the course, or didn't finish it
  • You don't feel the course was worth it to you
  • You ordered the wrong size
  • Nobody redeemed the seats in your group pack

Every one of those is a purchase that matched what you asked to buy. None of them is a mistake with the charge, and none of them is covered by section 1.

If you're unsure before you buy, ask us first. Check the size chart on the product page, and email queenbee@queenbubblesbee.com about which course option fits. We're glad to help you choose up front, because that's the part we can actually fix.

5. General

  • All payments are processed through our secure checkout (Stripe). We never see or store your full card details.
  • This policy applies to purchases made directly through queenbubblesbee.com. If we ever sell through a third-party marketplace, that marketplace's own rules may also apply to purchases made there.
  • You're entitled to a written copy of this refund policy on request — just email us and we'll send one.
  • Nothing in this policy limits any rights you may have under laws that cannot be waived.
  • We may update this policy from time to time. The version posted on the site when you made a purchase governs that purchase.

Questions? Email queenbee@queenbubblesbee.com before you buy if you're unsure which course option fits, or about anything else. For a charge that looks wrong, a replacement, or trouble getting into your course, write to support@queenbubblesbee.com and we'll take care of it.

You can also write to us at:
Queen Bubbles Bee
PO Box 16702
Jacksonville, FL 32245
United States